Frequently Asked Questions

WHEN WILL MY VICTORIA EMERSON ORDER SHIP?

Orders are usually processed and shipped within 1 business day of purchase. When your order ships you will receive an email with your tracking # and confirmation. Shipping can take longer than normal during sales periods, so be patient for your sparkles 🤩

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Most orders usually arrive in about 5 to 7 business days. Sit back, relax and wait for your beautiful order to arrive!

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit the order confirmation page included in your email order confirmation.

WHAT DO I DO WITH THE EXTRA MATERIAL AT THE END OF MY WRAP BRACELET?

You can definitely trim off the the extra loops at the end of the bracelet if you find they're in the way! We recommend doing it with a pair of scissors that will give you a clean straight cut so that it keeps it tidy and together.

CAN MY VICTORIA EMERSON BRACELET GET WET?

As tempting as it is to swim with your bracelet, we suggest that you don't get them wet as it can damage the crystals, stones, and leather. Store in a cool, dry, place.

WHAT IS YOUR RETURN POLICY?

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee, no questions asked.

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing on a very limited basis. Please email support@victoriaemerson.com for more information.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email hey@victoriaemerson.com and your email will be forwarded to the best person!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. orders are shipped via USPS First Class. All Canadian orders are shipped via Canada Post.

ARE THERE DUTIES FOR CANADIAN ORDERS?

No, all of our Canadian orders ship from our Canadian location and as a result there are no additional duties.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No, all of our US orders ship from our US location and as a result there are no additional duties.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. Prices displayed on the website are exclusive of shipping and taxes. If you order outside of North America you might have additional duties and taxes.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard and PayPal. We recently added Sezzle as a payment option too!